Dec 09, 2019 Microsoft Office 2010 support ends October 13, 2020. This means no more technical support, no more patches, and no more security updates. Here are your options, some of which are free.
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This article is for administrators. Are you trying to import PST files to your own mailbox? See Import email, contacts, and calendar from an Outlook .pst file
Use the Office 365 Import service and drive shipping to bulk-import PST files to user mailboxes. Drive shipping means that you copy the PST files to a hard disk drive and then physically ship the drive to Microsoft. When Microsoft receives your hard drive, data center personnel copies the data from the hard drive to a storage area in the Microsoft cloud. Then you have the opportunity to trim the PST data that's imported to the target mailboxes by setting filters that control what data gets imported. After you start the import job, the Import service imports the PST data from the storage area to user mailboxes. Using drive shipping to import PST files to user mailboxes is one way to migrate your organization's email to Office 365.
Here are the steps required to use drive shipping to import PST files to Office 365 mailboxes:
Important
You have to perform Step 1 once to down load the secure storage key and the import tool. After you perform these steps, follow Step 2 through Step 6 each time you want to ship a hard drive to Microsoft.
For frequently asked questions about using drive shipping to import PST files to Office 365, see FAQs for using drive shipping to import PST files.
Before you begin
Step 1: Download the secure storage key and PST Import tool
The first step is to download the secure storage key and the tool and that you use in Step 2 to copy PST files to the hard drive.
Important
You have to use Azure Import/Export tool version 1 (WAimportExportV1) to successfully import PST files by using the drive shipping method. Version 2 of the Azure Import/Export tool isn't supported and using it will result in incorrectly preparing the hard drive for the import job. Be sure to download the Azure Import/Export tool from the Security & Compliance Center by following the procedures in this step.
Step 2: Copy the PST files to the hard drive
The next step is to use the WAImportExport.exe tool to copy PST files to the hard drive. This tool encrypts the hard drive with BitLocker, copies the PSTs to the hard drive, and creates a journal file that stores information about the copy process. To complete this step, the PST files have to be located in a file share or file server in your organization. This is known as the source directory in the following procedure.
As previously stated, each PST file that you copy to the hard drive should be no larger than 20 GB. PST files larger than 20 GB may impact the performance of the PST import process that you start in Step 6.
Important
After you run the WAImportExport.exe tool the first time for a hard drive, you have to use a different syntax each time after that. This syntax is explained in step 4 of this procedure to copy PST files to the hard drive.
Step 3: Create the PST Import mapping file
After Microsoft data center personnel upload the PST files from the hard drive to the Azure Storage area, the Import service will use the information in the PST Import mapping file, which is a comma-separated value (CSV) file, that specifies which user mailboxes the PST files are imported to. You will submit this CSV file in the next step when you create a PST Import job.
![]() Step 4: Create a PST Import job in Office 365
The next step is to create the PST Import job in the Import service in Office 365. As previously explained, you submit the PST Import mapping file that you created in Step 3. After you create the job, the Import service will use the information in the mapping file to import the PST files to the specified user mailbox after the PST files are copied from the hard drive to the Azure Storage area and you create and start the import job.
Step 5: Ship the hard drive to Microsoft
The next step is to ship the hard drive to Microsoft, and then provide the tracking number for the shipment and return shipment information for the drive shipping job. After the drive is received by Microsoft, it will take between 7 and 10 business days for data center personnel to upload your PST files to the Azure Storage area for your organization.
Note
If you don't provide the tracking number and return shipment information within 14 days of creating the import job, the import job will be expired. If this happens, you'll have to create a new drive shipping import job (see Step 4: Create a PST Import job in Office 365) and re-submit the drive file and the PST import mapping file.
Ship the hard drive
Keep the following things in mind when you ship hard drives to Microsoft:
Enter the tracking number and other shipping information
After you've shipped the hard drive to Microsoft, complete the following procedure on the Import service page.
Step 6: Filter data and start the PST Import job
After your hard drive is received by Microsoft, the status for the import job on the Import PST files page will change to Drives received. Data center personnel use the information in the journal file to upload your PST files to the Azure Storage area for your organization. At this point, the status changes to Import in-progress. As previously stated, it will take between 7 and 10 business days after receiving your hard drive to upload the PST files.
After PST files are uploaded to Azure, the status is changed to Analysis in progress. This indicates that Office 365 is analyzing the data in the PST files (in a safe and secure manner) to identify the age of the items and the different message types included in the PST files. When the analysis is completed and the data is ready to import, the status for the import job is changed to Analysis completed. At this point, you have the option to import all the data contained in the PST files or you can trim the data that's imported by setting filters that control what data gets imported.
View a list of the PST files uploaded to Office 365
You can install and use the Microsoft Azure Storage Explorer (which is a free, open-source tool) to view the list of the PST files that we're uploaded (by Microsoft data center personnel) to the Azure Storage area for your organization. You can do this to verify that PST files from the hard drives that you sent to Microsoft were successfully uploaded to the Azure Storage area.
The Microsoft Azure Storage Explorer is in Preview.
Important: You can't use the Azure Storage Explorer to upload or modify PST files. The only supported method for importing PST files to Office 365 is to use AzCopy. Also, you can't delete PST files that you've uploaded to the Azure blob. If you try to delete a PST file, you receive an error about not having the required permissions. All PST files are automatically deleted from your Azure Storage area. If there are no import jobs in progress, then all PST files in the ** ingestiondata ** container are deleted 30 days after the most recent import job was created.
To install the Azure Storage Explorer and connect to your Azure Storage area:
Troubleshooting tips
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Unfeomateo wrote:If I set up an Archive in exchange for a user who uses Outlook 2016 on a mac will that help free up disk space or will it just download the contents of the Archive folder to the local HDD?Outlook 2016 does not allow cache mode so it is taking up a ton of space.ThanksYou mean Outlook 2016 for Mac does not allow online mode right? And yes, an archive mailbox will allow the Mac to not have those emails in Outlook. Make sure Outlook does not automatically add the archive to the Mac. Dbeato - How do you know this? How is this done?
I cannot find anything and I have been looking all day. Have you done this in real life?Also I do mean cached mode.JumanjiMar - I have read that and a ton like it but nowhere does it say it will free up space. It says ' a place where you can store old email messages so they don't take up space in your primary mailbox ' but still looks like it downloads 100% of your emails to your local HDD but you also have a useless Archive folder that does not help. Unfeomateo wrote:dbeato - How do you know this? How is this done?
I cannot find anything and I have been looking all day. Have you done this in real life?Also I do mean cached mode.JumanjiMar - I have read that and a ton like it but nowhere does it say it will free up space. It says ' a place where you can store old email messages so they don't take up space in your primary mailbox ' but still looks like it downloads 100% of your emails to your local HDD but you also have a useless Archive folder that does not help.Cached mode will always store data locally, so that won't work for you,Look into 'In Place Archiving'and for O365which. Unfeomateo wrote:dbeato - How do you know this? How is this done? I cannot find anything and I have been looking all day. Have you done this in real life?Also I do mean cached mode.JumanjiMar - I have read that and a ton like it but nowhere does it say it will free up space.
It says ' a place where you can store old email messages so they don't take up space in your primary mailbox ' but still looks like it downloads 100% of your emails to your local HDD but you also have a useless Archive folder that does not help.I work with multiple customers that have various needs and the same happens in Windows with cache mode. So having an archive and not automapping it on Outlokk saves a lot of space in the device they are on. I'm looking at the online archive feature further and it only frees up space from main mailbox and creates a separate folder. I apologize for this. I thought it just's online only. That's the biggest negative about Outlook 2016 for Mac.
It takes a crap load of local space. The only thing you can really do to manage local space is delete the old Outlook identities that's no longer needed. Moving emails to 'On My Computer' would make matters worse and take even more space. Do your client's use Time Machine to back up?
Unfeomateo wrote:The archive folder does show up on the mac outlook client. So I do not think this will free up any space.I did a quick test, and moved an email from my Outlook Inbox to the Archive folder. I can still click on the Archive folder, and read that message (expected behavior.)but if I search where Outlook stores local email(s) the email in Archive does not show (in a search by subject) whereas all kinds of other Inbox emails do.And please, do yourself a favor and DO NOT change anything in the store (storage area) for Outlook unless you already know what you're doing and how to fix anything that goes awry;-) Like having a full known-good backup before touching anything in there.
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